物流政策

Shipping Policy

Last updated: August 23, 2026

Order Processing
Orders are usually processed within 1 to 3 business days after payment is confirmed. Processing may take longer during holidays, promotional periods, or when order information needs to be verified.

Shipping Destinations
Veloura ships beauty tools to available customer addresses supported at checkout. If your country or region is not available at checkout, please contact us before placing an order.

Estimated Delivery Time
Estimated delivery time is usually 7 to 15 business days after shipment, depending on the destination, carrier, customs clearance, and local delivery conditions. Delivery times are estimates and are not guaranteed.

Shipping Fees
Shipping fees, if applicable, are shown at checkout before payment. Any available free shipping offer will be displayed during checkout.

Tracking
When tracking is available, tracking details will be sent to the email address used for the order after the parcel has shipped.

Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees charged by the destination country or region. These charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Address
Please make sure your shipping address is accurate before placing an order. Veloura is not responsible for delays, failed delivery, or additional costs caused by incorrect or incomplete address information.

Lost or Delayed Parcels
If your parcel is significantly delayed, contact us at HJY01@proton.me with your order number. We will help check the shipment status with the carrier where possible.

Contact
For shipping questions, contact us at HJY01@proton.me.